Refund policy

Our 30-day guarantee

Use it properly. Roll it out, host the dinner, stand the air fryer on it. If it's not right for your kitchen, contact us within 30 days of delivery at hi@serveready.com.au and we'll arrange a refund.

We don't need the original packaging, and we don't expect the product to be untouched — that's the point of a trial. We do ask that it comes back complete, with any cords and accessories, and in a condition that reflects normal household use rather than damage.

This guarantee sits alongside your rights under the Australian Consumer Law and doesn't replace them. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@serveready.com.au