Frequently asked questions

Shipping is free Australia-wide on every order, with no minimum spend and no surprises at checkout. Whether you are ordering a single trivet or a full set of placemats, the price you see is the price you pay. We keep it simple because working out postage tiers is the last thing you want to do when you are just trying to protect your table.

Most orders are packed within one to two business days, and delivery across Australia typically takes 6 to 9 business days depending on where you live. Metro areas usually land at the faster end, while regional and remote addresses may take a little longer. You will receive tracking details by email as soon as your parcel is on its way, so you can follow it right to your door.

At the moment we ship within Australia only, which lets us keep delivery free and fast for our local customers. If you are outside Australia and keen on our products, we would still love to hear from you. Reach out through our contact page and we can let you know if international options become available down the track.

Yes. Once your order is dispatched we email you a tracking number and a link so you can watch its progress. If you have not received tracking within a couple of business days of ordering, check your junk or spam folder first, then get in touch and we will sort it out promptly.

We accept all major cards, Google Pay, Apple Pay and Afterpay.

Yes. Our checkout runs through an encrypted, PCI-compliant payment provider, which means your card information is protected in transit and never held by us directly. You can shop with confidence knowing your details are handled to the same standards used by major online retailers.

If you need to change or cancel, contact us as soon as possible. We pack orders quickly, often within a day, so the sooner you reach out the better your chances of catching it before dispatch. If your order has already shipped, you can still use our 30-day satisfaction guarantee once it arrives.

Yes. As soon as your order goes through you will receive a confirmation email with your order details. When your parcel is dispatched, a second email arrives with tracking. If neither turns up, check your spam folder and make sure your email address was entered correctly, then contact us and we will confirm everything for you.

It holds food at serving temperature once it's already hot, so the first dish on the table is still warm when the last one lands. It rolls out across the table, plugs in, and rolls away after. It doesn't cook and it won't reheat something cold.

Our silicone trivets and heat-resistant placemats are made to handle hot cookware and serving dishes straight from the oven or stovetop. Silicone traditionally tolerates high temperatures well, so you can rest a hot pot, pan, or casserole dish on the surface without worrying about scorch marks on your table. For best results, place items down flat and avoid direct contact with open flame or heating elements.

The HeatGuard and Non-Slip placemats are designed with a textured, grippy underside that helps them stay put on your table rather than sliding around when you set plates down or wipe them clean. This keeps your setting tidy and steady, which is especially handy on smooth timber, glass, or stone surfaces where regular mats tend to shift about.

Our silicone trivets are made from food-grade silicone, a material widely used in kitchenware for its durability and resistance to heat. That means they are suited to sitting under serving dishes and hot cookware at the table. As with any kitchen product, keep them clean and use them as intended, and they will serve you well for a long time.

Our placemats and trivets are designed to shield timber, glass, stone, and laminate from heat and everyday marks. They add a protective layer between hot or heavy items and your table. Every surface behaves a little differently, so for delicate or high-value furniture we suggest testing on a small area first and never leaving extreme heat in place longer than needed.

Cleaning is easy. For everyday care, wipe them down with a damp cloth and a little mild dish soap, then dry them off. Silicone trivets can generally be rinsed under the tap and, in many cases, are dishwasher friendly, though we recommend checking the care details on the product page for your specific item. Avoid abrasive scourers so the surface stays smooth and grippy.

The grip comes from the textured underside, so the main thing is keeping it clean. Dust, grease, and food residue can reduce grip, so an occasional wipe of the underside with a damp cloth restores that firm hold. Let them dry fully before setting them back on the table, and they will keep gripping well for the long haul.

Store your placemats flat or gently rolled in a drawer or cupboard, and stack trivets neatly out of the way. Keeping them clean and dry before storage helps them last. Silicone is naturally flexible and hard-wearing, so it bounces back well, but avoiding heavy creasing under piles of other items keeps them looking their best.

Every ServeReady order is backed by our 30-day satisfaction guarantee. If your placemats or trivets are not right for you, get in touch within 30 days of receiving them and we will help you arrange a return or replacement. We keep the process straightforward because we would rather you enjoy your table than wrestle with paperwork.

Just contact us through our website with your order number and a quick note about what is not working for you. We will walk you through the next steps and confirm where to send the item. Once your return is on its way and we have the details, we will get your refund or replacement moving without fuss.

Once we receive your returned item and check it over, we process refunds promptly back to your original payment method. Depending on your bank or card provider, it can take a few business days for the money to appear in your account after we have actioned it. We will let you know by email as soon as your refund is on its way.

We are sorry if anything turns up less than perfect. Send us a photo and your order number as soon as you can, and we will sort a replacement or refund quickly at no cost to you. Damaged or faulty items are always our priority, and this sits on top of your rights under Australian Consumer Law.

We're an Australian business making the gear that gets food from the oven to the table and keeps it there. The WarmKeep Adjustable Warming Mat holds everything at serving temperature, and the HeatGuard Non-Slip Placemat and Silicone Trivets take the heat so your bench and table don't. Free delivery Australia-wide and a 30-day guarantee on everything.

The quickest way to reach us is through the contact page on our website. Whether you have a question about a product, need a hand with an order, or want to start a return, drop us a message and a real person will get back to you. We aim to reply promptly during business days.

Because we keep it honest and useful. You get free Australia-wide shipping, a 30-day satisfaction guarantee, and products chosen for how well they hold up in a real home rather than how flashy they look in a photo. If a placemat or trivet is not right for you, we make it easy to put it right. That is the whole promise.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

ServeReady operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.